AA-Bakker – Traditional Turkish Baking e-Courses

At AA-Bakker, we deeply value the trust, enthusiasm, and dedication of every learner who chooses to explore the rich world of Turkish baking with us. Our mission is to share the warmth, tradition, and artistry of Turkish pastries through accessible digital learning — and to make sure that each customer feels supported, respected, and confident in their purchase.

Our digital products are carefully designed to bring a complete and enriching learning experience right to your home, anywhere in the world. Because all our services — including e-courses, guides, and creative materials — are delivered instantly in digital format, they are non-returnable in the traditional sense. However, we understand that sometimes circumstances change or technical issues may occur, and we are committed to offering fair, transparent, and compassionate refund solutions.

1. Eligibility for Refunds

We strive to be flexible and understanding while maintaining the integrity of our digital content. You may be eligible for a refund under the following conditions:

• You experience serious technical issues that prevent you from accessing or viewing the purchased content, and our technical support team cannot resolve the issue within five (5) business days of your report.
• You accidentally made a duplicate purchase of the same course, bundle, or material using the same account or payment method.
• You contact us within fourteen (14) days of your original purchase with a valid, clearly stated reason and provide proof that you have accessed less than 25% of the course content.
• Exceptional cases, such as unexpected payment processing errors or mistaken transactions, may also be considered on a case-by-case basis.

Refunds are not granted if the digital materials have been fully accessed, downloaded, or completed, as the core educational value and intellectual property have already been delivered.

2. How to Request a Refund

We want the refund process to be simple, transparent, and handled with care. To request a refund, please reach out to our support team at info@aa-bakker.online
Include the following details in your email:

• Your full name (as used during purchase)
• The order number and course name
• The date of purchase
• A clear explanation of the issue or reason for your refund request

Once received, our customer care team will review your request carefully within three (3) to five (5) business days. If your refund is approved, it will be processed using your original payment method. Depending on your bank or payment provider, funds may appear in your account within seven (7) to ten (10) business days.

If additional verification is needed, our team may contact you to clarify details, ensuring a fair and secure process for both sides. We handle all communication with courtesy and discretion, keeping your personal data safe and confidential.

3. Course Access, Cancellations, and Updates

Once you purchase a course or digital product from AA-Bakker, you receive lifetime access to its contents unless otherwise specified on the product page. This includes access to all lessons, downloadable materials, and updates if they are part of your plan.

You may cancel future subscriptions or memberships at any time directly from your account dashboard. After cancellation, you will not be charged for the next billing cycle, and your access will remain active until the end of the current term.
However, please note that cancellation of an active course does not automatically generate a refund for previous payments unless the purchase meets the eligibility requirements mentioned above.

We also reserve the right to update, expand, or improve our courses over time — ensuring that our students continue to receive relevant, inspiring, and high-quality educational content that reflects the evolving world of Turkish baking.

4. Global Access and Payment Support

Our courses and digital goods are designed to be accessible from any country, allowing bakers, creators, and learners worldwide to experience the taste and culture of Turkey through our e-learning platform.
If you encounter payment difficulties, regional restrictions, or technical access issues, please contact our team immediately. We will gladly assist in resolving the issue — whether through alternative payment options, extended access, or personal guidance to help you continue your learning journey smoothly.

We support multiple international currencies and trusted payment gateways to ensure secure and convenient transactions for every customer, regardless of location or time zone.

5. Our Commitment to Quality and Trust

Every AA-Bakker course is built around authenticity, clarity, and heart. Our instructors and creative team work tirelessly to craft content that not only teaches recipes but also transmits the spirit of Turkish hospitality and craftsmanship.
We promise to:

• Offer full transparency in all transactions and product information.
• Continuously improve our courses based on student feedback.
• Provide friendly, responsive customer service ready to assist with any concern.
• Protect your data and privacy through secure systems and ethical practices.

If you are ever dissatisfied with your experience, we encourage you to reach out to us before requesting a refund — in most cases, we can offer solutions such as personalized assistance, course upgrades, or additional resources at no extra cost.

6. Final Notes

Our goal is not only to teach baking — it is to share a tradition, a story, and a connection that crosses borders. Every student who joins AA-Bakker becomes part of a growing community of people who appreciate culture, quality, and the joy of creation.
Your trust means everything to us, and we treat every request with the care and respect it deserves.

Thank you for choosing AA-Bakker – Baking traditions, shared globally.
For any inquiries, please contact: info@aa-bakker.online